Contact Us

customerservice@perfectcustomers.com

Perfect Customers, Inc
4711 Contenta Ridge
Santa Fe, NM 87507

9am-5pm MST M-F closed holidays

Customer Service 505-474-5348

All Prices quoted on this website are in U.S. Dollars

Order Inquiry
Should you have questions about your order, billing or delivery, please email us at customerservice@perfectcustomers.com. Please include your name, address and order number. For merchandise returns, please email or call Customer Service toll free to obtain a Return Merchandise Authorization Number. Additional information may be found by clicking on Returns & Exchanges.

Product Assistance
If you have questions about any of our products or need assistance with product selection, please email us at productassistance@perfectcustomers.com. Include your name, address, telephone number, item name and any further information to help us assist you!

Product Reviews, Comments & Suggestions
We love hearing from you! Product reviews and any comments/suggestions as to how we may improve our service, website and product selection are encouraged and welcomed! Send us an email at feedback@perfectcustomers.com. Should your communication involve specific product(s), please refer to the specific item name(s) and even a link to the product page(s) is helpful but not necessary.

Email updates. To sign up for email updates click here.

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Shopping at perfectcustomers.com 

We sincerely appreciate that you have chosen to shop with us! Our goal is to offer merchandise that points the way to a cleaner, healthier modern lifestyle. We make every effort to assure customers a quality shopping experience, beginning with the products we offer all the way through to delivery and beyond. Perfect Customers, Inc is honored to have you as a customer and is committed to offering fresh eco-friendly and Fair Trade contemporary merchandise at competitive prices. So, welcome and enjoy!

Payment Options
We accept American Express, Discover, MasterCard, and Visa credit cards. For security purposes, each time you check-out or upon registration for a personal account, you are asked to input your Credit Card Verification number ("CCV"). The CCV provides a safeguard that you are the holder of the credit card. For Discover, MasterCard and Visa the CCV is the 3-digit number found on the back of the card immediately following the credit card number. For American Express the CCV is the 4-digit number imprinted above the account number on the front of the card.

Should you prefer not to order through our website but wish to pay by credit card, please contact Customer Service at 505-474-5348 M-F 9am-5pm MST.

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Sales Tax
State Sales Tax on the merchandise total is withheld for nonfood items shipped within the state of New Mexico. Any additional local Sales Tax to the delivery destination in New Mexico is also included. You are responsible for Sales Tax on merchandise that is shipped to states other than New Mexico in the continental United States, Alaska, Hawaii, United States Territories and United States military installations.

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Order Confirmation
Order Confirmations are sent electronically within 24 hours to the email address you provide when you place your order.

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Order Status
To check the status of an order click here.

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Back Orders
As you shop, you are shown item availability for each product you wish to purchase. If an item is on Back Order, the date it will be available for shipment is posted on the product description page. If there are any changes in the availability of the item once you have chosen to purchase it, we send you an email update. At that time, we reserve the right to cancel the item if we can no longer get it. We also give you the right to cancel the item should you decide not to wait any longer to receive it.

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Change or Cancel an Order
To Change or Cancel an Order please contact Customer Service at 505-474-5348 M-F 9am-5pm MST. Please have your order number available to expedite your request.

Shipping & Handling
Guarantee
We're happy when you're happy! If you are not completely satisfied with any purchase you make at Perfect Customers, Inc, please return it for an exchange or merchandise credit. Additional information regarding returns may be found by clicking on Returns & Exchanges.

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Domestic Shipping Information
Perfect Customers, Inc ships most items to addresses in the continental United States, Alaska, Hawaii, United States Territories and United States military installations. Merchandise may be shipped by a variety of carriers and shipping rates vary. We constantly compare shipping rates to provide you the best possible service for the fairest price. UPS and USPS are our primary shippers but perfectcustomers.com may use alternate ground shipping methods for specialty shipping and oversized items.

Shipping & Handling fees are determined by the weight and destination of the parcel. Value is considered for insurance purposes only. Orders may be shipped in multiple boxes depending upon the size and weight of the order. Shipping rates may be viewed and shipping methods chosen during the check-out process.

We attempt to properly fill each order and ship as soon as possible. Orders in stock generally ship within one business day of receipt. Any orders placed on during a weekend or holiday will ship the next business day. Your credit card is not charged until your order ships.

Standard ground shipments take 4-10 business days to arrive. Back orders are shipped separately when they arrive in our warehouse and do not incur further shipping charges. Shipping outside the continental US, specialty shipping and shipping on custom and oversized items generally takes longer to ship.

Certain items may ship separately directly from suppliers; therefore, your order may ship from multiple locations. Should this occur, you will receive an email confirmation and tracking number for each shipment. (For USPS Priority Mail, no tracking services are available.)

An email is sent to purchaser each time an order or partial order is shipped. Delivery date Estimates are given as good faith Estimates only. Any and all products purchased on perfectcustomers.com are shipped and delivered by independent carriers not affiliated with Perfect Customers, Inc. Title to products purchased on perfectcustomers.com, and the risk of loss for merchandise passes on to purchaser when the carrier takes possession of these items.

Shipping & Processing
USPS Priority Mail (4-10 Business Days)
This is the only method of shipping to PO Boxes and APO/FPO addresses and is available for all physical US addresses. Tracking services are unavailable.

UPS Standard Ground (4-7 Business Days)
All physical US addresses.

UPS 2-Day Delivery (2 Business Days)
Physical addresses only.
We can expedite delivery to most destinations. Order must be placed by 11am MST to insure 2 Business Day Delivery.
2-Day Delivery to Alaska and Hawaii and most International destinations may take 3+ business days. Options for delivery and delivery charges are available at check-out.

UPS Next-Day Delivery (1 Business Day)
Physical addresses only.
Next-Day Delivery is available to some zip/postal codes. Order must be placed by 11am MST to insure next Business Day Delivery. Next-Day Delivery to Alaska and Hawaii and most International destinations may take 2+ business days. To check Next-Day Delivery availability, charges, and to schedule Next-Day Delivery, please contact Customer Service at 505-474-5348 M-F 9am-5pm MST. If you are calling from outside the US, please contact us at 386.428.7050.

UPS Saturday Delivery
2-Day and Next-Day Saturday Delivery is available to some zip/postal codes in the continental US. Orders for Saturday Delivery must be placed before 11am MST on Thursday for 2-Day Delivery or on Friday for Next-Day Delivery. To check Saturday Delivery availability, charges, and to schedule Saturday Delivery, please contact Customer Service at 505-474-5348 M-F 9am-5pm MST. 

All expedited orders (1-Day, 2-Day, & Saturday Delivery) are shipped the same day when placed by 11am MST. Orders received after this time will generally add one additional day to process. However, all expedited orders are subject to approval by our verification department. You will be notified by phone if there is a shipping delay. Expedited Delivery is not available for some oversized items, items requiring specialty shipping, out-of-stock items, and items shipped directly from suppliers. 

If ANY order MUST arrive at its destination on a specific day, please call Customer Service at 505-474-5348 M-F 9am-5pm MST. If you are calling from outside the US, please contact us at 386.428.7050.

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Specialty Shipping
Special shipping conditions may be necessary for the delivery of certain oversized items, perishables or merchandise shipped directly from a supplier. If special delivery, or longer than normal delivery applies to an item, detailed information is clearly noted on the product description page and is again noted during check-out.

Inside Delivery is automatically added for extra-heavy furniture and select other products in the US. We contract with a dependable independent carrier to handle your delivery. The carrier contacts you by phone to arrange a delivery window. The item is then delivered and brought into your home or office, unpacked, inspected, placed, and all packaging is taken and disposed of offsite by the carrier. Should you have any questions concerning Inside Delivery services, please contact Customer Service at 505-474-5348 M-F 9am-5pm MST. If you are calling from outside the US, please contact us at 386.428.7050.

Shipping Holidays
Please allow additional transit time to accommodate the following US holidays: New Year's Day, Martin Luther King, Jr. Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving, and Christmas.

Additional UPS Holidays
Friday after Thanksgiving
New Year's Eve
(UPS does not ship/deliver Ground Deliveries on these Additional Holidays; however, UPS does ship/deliver Air and International Deliveries these specific days)

Multiple Shipping Addresses
Multiple Shipping Addresses may be designated during the check-out process. Each address incurs separate shipping & handling charges determined by the weight, value and destination of the merchandise selected for each recipient. At check-out you are prompted to enter a shipping address for each recipient or you may choose an address from your personal account address book. Shipping & handling charges are automatically calculated during check-out.

Also during check-out you are invited to enclose a COMPLIMENTARY Personal Message with (stocked) items. Your message is hand written on a small gift card enclosure with coordinating envelope. Our gift cards are handmade from 100% post-consumer recycled fiber, processed chlorine-free using vegetable-based ink. We remove all pricing information on ALL gifts prior to shipping and include your message.

We apologize but our complimentary personal message gift card/envelope set is not available for items shipped directly from a supplier. This information is noted on applicable product description pages.

International Shipments
We ship internationally through the US Postal Service (shipments sent via US Postal Service can take much longer to reach their destination and cannot be tracked) or International UPS, depending upon the weight, value and destination of your order. If we cannot ship an item internationally, it is clearly noted on the product description page. Any import fees, taxes, duty or customs imposed on international shipments are the sole responsibility of the recipient. Questions you may have pertaining to these charges should be directed to your local government import office.

Packaging
At perfectcustomers.com we embrace the idea of conscious consumerism on every level. Therefore, as a company we are always looking for new and more efficient ways to tread more lightly on the Earth. We do our bMST to re-use packing materials and standard boxes we receive still in good condition. Our standard boxes, mailers, and packing materials we purchase are made of up to 100% post-consumer recycled materials and all are recyclable. Still sources for eco-friendly packaging are few and not always cost-effective; therefore, if you have any thoughts or ideas concerning packaging, email us at info@perfectcustomers.com. We realize the only way to promote corporate responsibility is to be responsible corporately.

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Returns & Exchanges

Return Policy

• If you are not completely satisfied with every item you purchase at perfectcustomers.com, you may return it for exchange or refund up to 30 days from date of purchase. Damaged or defective items, merchandise sent in error, and all other merchandise must be returned in complete original manufacturer's packaging, same condition as sold, with any accessories, literature, instructions, documentation, and attached tags. 
• If you are dissatisfied with the performance of an item, you may return it for exchange or refund up to 90 days from date of purchase. Poor performance or damage due to misuse or wear & tear will not be credited or replaced. 

Please securly repack the merchandise you are returning. Consumables including but not limited to food, personal care products, and CDs/DVDs that have been opened or used cannot be returned. Special Orders and Final Sales cannot be returned. 

Please see the following policies applicable on returns:

• All returns must have a Return Merchandise Authorization Number so they may be returned to the proper address and correctly identified for credit to your account. Please do not attempt to return merchandise prior to receiving a Return Merchandise Authorization Number. 
• Returns are refunded in the original tender.
• Perfect Customers, Inc waives all Shipping & Handling fees for exchanges. To receive an exchange sooner, please contact Customer Service at 505-474-5348 M-F 9am-5pm MST. We will issue a Return Merchandise Authorization Number per our Return Instructions. We will then charge your credit card for the (In Stock) replacement item and ship it to you immediately. Upon our receipt of the exchange item, we will issue a credit accordingly.
• Gift returns, including Gift Registry returns, are exchanged or refunded for the value indicated on the order in the form of a store credit, valid for one year.
• SPECIAL ORDERS and FINAL SALES are not returnable for credit or refund. Special Order and Final Sale items are clearly noted on the product description page. Special Orders are not cancelable and customers are required to sign (click in agreement) a Special Order Waiver specifying their understanding and agreement with these terms.

Easy Return Instructions

• Contact us via email at customerservice@perfectcustomers.com to obtain the required Return Merchandise Authorization Number or contact Customer Service at 505-474-5348 M-F 9am-5pm MST.  
• Write the Return Merchandise Authorization Number we provide on the securely packed return shipping box.
• Arrange to ship via a shipping method of your choice. We recommend insuring the return for the retail value.
• When the item is received by us or by the supplier from whom it was originally shipped, a credit (less original shipping charges) is issued on the same credit card used for the purchase of the item. If you are exchanging a damaged or defective item, when it is received by us or by the supplier from whom it was originally shipped, another (In Stock) item of the same description is shipped to you without any further charges. Should you choose to return the damaged or defective item for credit, when it is received a credit (including shipping charges) is issued on the same credit card used for purchase of the item.

If you are returning an item sent in error, we apologize for any inconvenience! Please email or call according to the Easy Return Instructions above to obtain a Return Merchandise Authorization Number. Repack the item in its original condition and packaging. When it is received by us or by the supplier from whom it was originally shipped, a credit (including shipping charges) is issued on your credit card. Please allow one credit card billing cycle for any credit to appear on your statement.

If any of the above conditions are not met, Perfect Customers, Inc reserves the right to refuse the return or charge a restocking fee of not less than 15% at our sole discretion. 

For further assistance, please contact Customer Service by email (customerservice@perfectcustomers.com) or at 505-474-5348 M-F 9am-5pm MST.

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